Reference

How taruma4d Handles Your Personal Information

Your account data and payment details — whether you deposit via DANA, OVO or GoPay — are handled with clear, documented processes. This policy explains exactly what we collect, why we collect it, and what control you have over it.

Data collected only for account and payment useDANA, OVO, GoPay transaction data protectedYou can request access or deletion anytimeNo data sold to third partiesContact our team for any privacy concern

Explore the Lobby Read FAQ

What This Privacy Policy Covers and Why It Matters

taruma4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with taruma4d, we collect the information needed to run your account — your name, contact details, and the payment method you chose, whether that is DANA, OVO or GoPay. We also collect session data: device type, IP address, and how you

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move through the lobby. This helps us keep your account secure and resolve any payment disputes quickly. We do not sell, rent or trade your personal data to advertisers or unrelated third parties. Data shared with payment processors like DANA, OVO and GoPay is limited strictly
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to what those rails need to complete your transaction. Availability of our services and the data rights described here depend on local law and apply only in eligible regions. If you access the platform from Semarang or anywhere else in Indonesia where local law permits, the
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same data protections apply to your account. We retain your account data for as long as your account is active and for the period required by applicable financial record-keeping obligations. After that window closes, data is deleted or anonymised. Any changes to this policy are posted
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here, and the revision date at the bottom of this page will update accordingly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Request

If you want to review what data we hold on your account, correct something inaccurate, or ask us to delete your information, our support team handles these requests directly. Reach out through any of the channels below and quote your registered account email so we can locate your record without delay.

Live Chat Start a live chat session from the account dashboard. Quote your registered email and describe your data request — our team will log it and respond with a case reference.

Email Support Send your privacy request to our support email address. Include your account username, the specific data you are asking about, and whether you want access, correction or deletion.

Account Help Centre The Help Centre inside your account has a dedicated privacy request form. Fill in the fields, submit, and you will receive a confirmation with an expected response timeframe.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Every layer of your account — from login to wallet top-up — runs over encrypted connections. Here is how we manage the four areas that matter most to your privacy.

Account Security

Login is protected by OTP verification sent to your registered number. We do not store your DANA, OVO or GoPay PIN — those stay inside your e-wallet app, not on our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which sections of the lobby you visit most. You can adjust cookie preferences in your browser settings at any time.

Data Retention Period

Active account data is kept while your account remains open. Once you close your account, we retain financial records only for the period required under applicable regulations, then delete or anonymise the rest.

Requesting Changes

Write to us via live chat or email with your account email in the subject line. Data access requests are handled within a reasonable timeframe; we will confirm receipt and keep you updated on progress.

Common Questions About Your Data and Rights

These are the questions we hear most from people in Indonesia who want to understand how their account data is used, stored and protected on taruma4d.

We collect your name, email address, phone number and the payment method you link — DANA, OVO or GoPay. We also log your device type and IP address for account security purposes.

Only the transaction reference and amount are stored on our side for dispute resolution. Your DANA or OVO account PIN and login credentials never pass through our servers at any point.

Yes. Submit a deletion request via live chat or the Help Centre form. We will remove your personal data after confirming your identity, subject to any retention period required by applicable financial regulations.

Data is shared only with payment processors like DANA, OVO and GoPay to complete your transactions, and with technical service providers who support platform operations under strict confidentiality obligations.

Send a data access request to our support team by email or live chat. Quote your registered account email, and we will provide a summary of the personal data we hold for your account.

The same data protections apply wherever you access taruma4d within Indonesia, subject to local law and eligible regions. Availability of our services depends on what local law permits in your area.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How taruma4d Handles Your Personal Information

Reach Us About Any Privacy Request

Data Handling, Cookies, Security and Retention

Account Security

Cookies and Tracking

Data Retention Period

Requesting Changes

Common Questions About Your Data and Rights

01 What personal data does taruma4d collect when I register?

02 Is my DANA or OVO payment data stored on your platform?

03 Can I ask taruma4d to delete my personal data?

04 Who does taruma4d share my data with?

05 How do I find out what information you hold about my account?

06 Does this privacy policy apply if I access taruma4d from anywhere in Indonesia?

Privacy Policy

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